For manufacturers & suppliers
We offer support to instrument and consumables manufacturers, distributors and suppliers around the world. We can:
- Train your customers.
- Help them to develop optimal methods.
- Troubleshoot their applications and build confidence in your product.
- Demonstrate your instruments and develop applications to assist in the sales process.
- Train your service, sales and marketing personnel in the techniques and applications to help them understand your products and customers better.
- Help you to develop training programmes.
- Help you to produce technical material.
- Assist at your seminars and conferences to deliver your message effectively.
- Above all, we can help to improve your customer focus and reputation. Our expertise in various analytical techniques can complement and enhance your knowledge.
To find us more, please contact us
Sales Support
With our expertise in analytical techniques and our past experience of providing successful instrument demonstrations, we can help you show off your instrument to the best of it’s abilities. We can help you by providing:
- Applications support to help you to determine the techniques that are the most suitable for the application and the environment in which that system will be used, hopefully for the rest of its life.
- Method development to get the best instrument performance for your customers' application either pre- or post-sale.
- Instrument demonstrations to put this all into practice with your customers' samples to prove that it works.
- Proposal checks to ensure all the correct instrument parts and consumables are present to fully meet your customer's needs.
To find us more, please contact us
Training & Documentation
We can help you to provide high quality training to your customers by:
- Providing fundamental knowledge in analytical techniques, through our RSC approved scheduled, tailored, onsite and offsite training courses.
- Working with you to develop an ideal training programme for your instrument using our knowledge and experience to ensure all needs and requirements are met in the most efficient and productive way.
- Developing a training programme may involve writing presentations, training manuals, developing class exercises - both hardware and software or simply by discussing customers' needs. We can then deliver this training to your customers if you wish.
Alongside the training material, we can also help you to create:
- Instrument user manuals
- Standard operating procedures
- Application notes
- Quick reference guides
- Marketing material
- Sales presentations
Manuals and materials
The writing of technical documentation can be laborious, boring and tedious for some, especially after the excitement of building and testing a new product. Proximity to the product can result in documentation that is too technical for the end user, too tightly focused and often doesn't include all the necessary information once it is in the market place, resulting in extra post-sales support. With a background in instrument applications, writing such technical documents and skills of self-teaching new instruments and techniques, we can write or advise you on writing technical documentation that is suitable for your target audience.
Testing of manuals
First-rate correlation between a scientific instrument and its user manual or standard operating procedure (SOP) is paramount in the success of that document. Ease of use, on the correct level, containing all the necessary information for the day-to-day running, method development, maintenance and troubleshooting of the instrument enables the end user to gain the instrument's full benefits with minimal problems while reducing the need for technical support from the manufacturer. We can provide a fresh look at your manual or SOP, testing it against the product to ensure all expectations are met.
Proof reading
A strong basis for any document is the accuracy, literacy and presentation of it. Silly mistakes are often overlooked even with the helpful tools of spelling and grammar checks, and no matter how useful or interesting the document is these first impressions can detract from it and even stop the reader from progressing further through it. Spotting mistakes and making improvements are skills not everyone possess or sometimes have the courage to point out, especially if it is your own work. We can help cast a skilled and knowledgeable eye over your technical and non-technical documentation to give you the best first impression of a professional and efficient organisation.
To find us more, please contact us
For Publicity Support & suppliers
‘Bridging the Gap’ between you and your customer, we enable you to think from a customer’s point of view to give you the edge when presenting your product in a public environment. This can improve your sales team’s confidence, helping to promote your product further and enhance its success. There are many ways in which we can help you in this area:
- Maybe you are holding a seminar, workshop or webinar to promote your product and need a presenter experienced in the subject to talk about the technique, its applications, problems and/or solutions.
- Maybe you have a stand at an exhibition, seminar or conference and need help to talk to potential customers or demonstrate your product.
- Whatever your needs in the sales and marketing of your product in public, we can help you to achieve your goals in the most productive manner.
‘Bridging the Gap’ between you and your customer, we enable you to think from a customer’s point of view to give you the edge when presenting your product in a public environment. This can improve your sales team’s confidence, helping to promote your product further and enhance its success. There are many ways in which we can help you in this area:
To find us more, please contact us
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